eLearning and Design Skills
Programing and IT Skills
Education
B.S. in Learning, Design, and Technology
Minor: Information Technology
Kennesaw State University
Kennesaw, GA
GPA 4.0
Presidents List: Fall 2024, Spring 2023, Fall 2023
A.S. in Computer Programing
Chattahoochee Technical College
Marietta, GA
GPA 3.8
President’s List: Spring 2021, Fall 2021
Work Experience
Corbus, LLC – Senior Solution Architect
As a dynamic leader and innovator, I spearheaded training programs across North America and India, developing 9 new employees and expanding team expertise. I led 8 discovery workshops, improving process efficiency by 35%, and implemented automation solutions that boosted customer productivity by over 40%. My sales demonstrations increased contract closures by 30%, generating $250K in new revenue. Additionally, I conceptualized and created 13 custom software applications, enhancing user experience by 50% and adding new features to Esko products.
Esko – Solution Architect
Implemented and configured 3 custom automation solutions using the Esko toolset, increasing client productivity by an average of 35% and reducing manual processes by 50% across multiple customer locations. This involved conducting discovery workshops to determine customer needs, developing tailored solutions, training end users, and customizing the implementations to address additional requirements. My comprehensive approach ensured successful adoption and optimization of Esko’s automation tools, significantly enhancing clients’ operational efficiency.
Esko – Application Support Engineer
Provided remote support for Esko WebCenter and Automation products, resolving 84% of issues within 24 hours and maintaining a 4.8/5 customer satisfaction rating across over 500 support interactions yearly. This demonstrates my technical expertise, efficiency, and commitment to excellent customer service in handling Esko’s packaging and artwork management solutions.
Esko – Senior Application Engineer/Corporate Trainer
Orchestrated over 35 annual corporate training programs for 1000+ end-users on the Esko Suite, achieving a 95% satisfaction rate and reducing support tickets by 30%. Additionally, I developed 30+ comprehensive training modules for online and onsite delivery, which were used by the North American learning team to train over 1200 customers. This resulted in a 45% increase in skill proficiency and a 30% reduction in time-to-competency across key Esko applications.
Benson Marketing – Prepress Manager
As the leader of a 2-member Prepress department, I boosted team productivity by 40% and cut turnaround times by 25%. I implemented 5 key automation systems, reducing manual tasks by 60%, increasing production output by 30%, and saving an estimated $150,000 annually.